Q's & A's ABOUT THE AUTO TRANSPORT PROCESS
Q: HOW LONG WILL IT TAKE TO SHIP MY VEHICLE?
A: Due to the nature of the trucking industry, exact pickup and delivery dates are not guaranteed, however we keep open communication with you throughout the process to ensure you are up to date with the latest estimated time of arrival, and can give you more precise time frames as shipping date approaches. Shipping times are dependent on the transit route whether it is a short or long route. It typically takes 5-7 business days from the time your order is placed, and in many cases less time. Weather, traffic, road conditions, and other unforeseen obstacles are all taken into consideration when we estimate your delivery date.
Q: DO I HAVE TO DROP MY VEHICLE OFF SOMEWHERE?
A: Our carriers will try to get as close to your residence or place of business. The average car haulers carry 6 to 9 vehicles therefore it might be difficult to get in and out of residential areas due to trees, power lines, etc. In the event the driver cannot go into your neighborhood it may be necessary for you to meet them at the nearest shopping center or other open area.
Q: CAN I PACK PERSONAL BELONGINGS IN MY CAR?
A: It is against the Federal and State Department of Transportation regulations to transport household items in vehicles being transported by auto carriers. These items are also not covered by carrier's insurance. We will assume no responsibility for personal items left in the vehicle.
Q: WILL MY VEHICLE BE COVERED FOR ANY DAMAGES DURING TRANSIT?
A: Yes, your vehicle is fully insured during transit by general carrier liability insurance. All of our carriers are fully insured and in compliance. Acts of God (hail, floods, hurricanes, avalanches, etc.), along with road debris that can cause minor damage to windshields, paint and undercarriages (just like when you are driving down the highway) will not be covered.
Q: WHAT SHOULD I DO IF MY VEHICLE ARRIVES WITH DAMAGES?
A: Please bring it to the driver's attention and note it on the paperwork that the driver provides you, this is the bill of lading. Claims can only be honored if they are noted on the driver's paperwork (bill of lading) at the time of delivery, so it's very important to inspect the vehicle thoroughly and call us immediately to file a report for the damages.
Q: HOW DO I PAY FOR SHIPPING?
A: We accept all major credit cards and payment is due at the time vehicle is picked up. We will take your credit card information prior and only charge your card once the vehicle is in route.